Frequently Asked Questions

Booking directly through PrimeVacationsDCL.com ensures you'll receive the best rate available! (Book direct and save. No additional third-party fees means more money in your pocket for fun vacation souvenirs : )

When you book with us, you’re more than just a guest—you become part of our Deep Creek Lake community. Our local team is dedicated to making your stay effortless and memorable. From pre-arrival emails that provide all the information you’ll need before your trip, to a detailed home binder waiting for you upon arrival, we’ve thought of every detail to ensure a seamless experience.
Because we live here, work here, and love it here, we’re able to share insider tips and local recommendations that help you make the most of your time at the lake. Whether it’s the best hiking trail, a favorite spot for dinner, or advice on family activities, we’re here to help every step of the way.

All Rental Agreement leaseholders must be at least 25 years of age and photo identification may be requested at any time.

Choosing "YES, I want Travel Protection" at checkout on PrimeVacationsDCL.com protects your travel investment up to 100% for covered reasons like injury, natural disasters, travel delays and more!
It's important to note that Trip Insurance is not the same as Damage Waiver Protection.

(A) Reservations made WITHIN 30 days from arrival: full payment is due at the time of booking,
(B) For reservations made 30 days or more from arrival: 50% of the total balance is due upon booking with the balance being due at least 30 days prior to arrival date. A signed Rental Agreement is also required.

*NOTES: All payments are accepted by credit card only. A non-refundable credit card fee will be charged for each payment. If the signed Rental Agreement and full payment are not received by the due date, the property may be re-opened for bookings.

In the event you need to cancel your reservation, regardless of reason, the cancellation policy is as follows:
• If you cancel MORE THAN 30 DAYS before original scheduled arrival date: Full refund minus admin and/or card processing fees. (Refunds are processed during normal business hours and may take up to 14 business days depending on bank or credit card provider’s processing time.)
• If cancelled 30 DAYS OR LESS from original scheduled arrival: NO REFUND
NOTE: If you have purchased the Optional Travel Insurance you may be eligible to make a claim through them. See Travel Insurance Terms.

An email will be sent to the reservation leaseholder ONE DAY prior to scheduled arrival date with important information needed for your upcoming stay, including door lock, parking info, and other important information need for check-in. IT IS IMPORTANT TO NOTE THAT YOU MUST HAVE A SIGNED RENTAL AGREEMENT TO RECEIVE THE DOOR CODE.

Upon arrival, locate the Home Binder next to the coffee pot in the kitchen for important info about the home such as: wifi info and hot tub lock code (if available), troubleshooting tips, etc.

When you click to Sign and Submit the Rental Agreement, it triggers our software to automatically email your Check-in Info the day before your arrival. The door codes won't be released without it.

Check-in time is between 4 pm and 9 pm at the home; there is no rental office to visit. (Door codes do not activate until 4 pm.)
Someone is available for assistance with directions, door lock, etc. until 9 pm.
Upon arrival, locate the Home Binder next to the coffee pot in the kitchen for important info about the home such as: wifi info and hot tub lock code (if available), troubleshooting tips, etc.

You can go directly to your vacation rental home; there is no need to “check-in” at an office.

An email will be sent to the reservation leaseholder ONE DAY prior to scheduled arrival date with important information needed for your upcoming stay, including DOOR LOCK INFORMATION, PARKING INFORMATION, and other important information related to your stay.  It is recommended to take note or print that email as there are “dead spots” in our area where cell service may become tricky to access emails.

Upon checking in, locate the HOME BINDER next to the coffee pot for important information about accessing wifi info and hot tub (if available), and other useful information about the home.

Please plan to bring your own supplies. One bath towel and one washcloth per person will be provided. Homes are equipped with cookware, dishes, drinkware, utensils, and bed linens for the max occupancy of the home. Propane will be provided for all propane grills; any refill requests can be made during normal business hours.
Some items NOT provided include: paper products, food/spices, coffee filters, trash bags, detergents, soaps, toiletries, beach towels, firewood and makeup remover wipes (recommended to avoid fees for towel damage).

Check-out time is by 10 am. 
Housekeeping and other members of our staff will begin entering properties at that time. The home will be inspected for damages, cleaning and maintenance will begin.
Before checking out, we kindly ask that you complete the Check-out Tasks provided in the binder next to the coffee pot.

Early check-in cannot be done sooner than two days prior to scheduled arrival and during normal business hours. Early arrivals and late departures are pending availability and require non-refundable payment at the time the request is confirmed.

We gladly welcome up to 2 well behaved dogs at any unit that is listed as a “Pet Friendly” or “Dog Friendly” Unit on management company’s direct website (any other type of pet is strictly prohibited)
(Please note that there is NO guarantee that any home is completely free of allergens.)
A non-refundable pet fee is required for each pet; pet fee is not applied toward damages caused by pets. If evidence of unapproved pets is found on premises- Undisclosed Pet Fee of 3 times the advertised pet fee per pet will be charged to Leaseholder and subject to eviction without refund at the sole discretion of Prime Vacation Rentals. Leaseholder is responsible for any and all damage in or on the property. Any damages caused by pets are not covered by an waivers or protection programs unless explicitly stated otherwise in writing.
Leaseholders who choose these homes understand and agree to the following: • Dogs are to be kept off of furniture and beds and out of bath tubs, hot tubs and/or pools • Do not use bath towels and/or linens provided to clean dogs or to clean up after dogs • Clean up after your dogs and dispose of waste properly • Per County Leash Law, dogs must be on a leash and under verbal control when outside • Excessive barking is a violation of Garrett County Noise Ordinance • Office should be notified, in advance, if dogs are aggressive in order to avoid injury others who may need to access the home • Dogs should be on a veterinarian-approved flea prevention program and current on all vaccines

A maximum occupancy has been designated by County Ordinance for each vacation rental property. Exceeding the occupancy limit is illegal, and as such, will be subject to immediate eviction without refund. Minor children should not be left in the home without an adult at any time.

Per County Ordinance, the occupancy of vacation rental home is limited to guests and their family groups only.  Fraternities/Sororities and non-chaperoned groups are strictly prohibited.  Rental Agreement leaseholder must be at least 25 years of age. Should any group misrepresent themselves, they will be evicted immediately without refund.

Per County Ordinance, smoking, whether tobacco or otherwise, is not permitted in any rental. Evidence of smoking within the home or improperly disposing of smoking or drug related paraphernalia will result in fines of $500 plus remediation costs per incident. Multiple fines may apply.

All booking arrivals between November through April should be prepared for winter weather conditions. Many homes are located on gravel and/or private mountainous roads; please come prepared to drive on these roads. Snow tires and/or chains or a 4WD vehicle may be necessary and are strongly recommended for all rentals during this season. Private driveways will not be snow-plowed unless and until there is 5 inches of snow. Prime Vacation Rentals and Property Owner are not responsible for snow-plowing in private communities or any roadways outside of the property rental driveway. It is also important to note that Outdoor Amenities; including BBQ Grills are not guaranteed to be available for use for any Winter Reservations during this time period.

Not all homes have boat docks and/or access to boat docks and docks are not guaranteed. Docks are removed from the lake during specific months; be sure to check dock availability prior to arrival. The Department of Natural Resources prohibits launching boats or any powered watercraft from any private property; you must use public ramps, such as those at Deep Creek Lake State Park (phone 301-387-4111). Remember, Boats and/or Boat Trailers are not allowed at most properties.

Any items left behind must be claimed by contacting our office within 7 days of checkout. Any items not claimed and paid for within 7 days will not be kept. Guests are responsible for return shipping costs, which must be paid by credit card before items are shipped. Prime Vacation Rentals is not responsible for any lost and found items and cannot guarantee delivery or condition of items to the owner. Shipping carriers assume responsibility for the package once it leaves our office.

Please keep in mind that, even though you are on vacation, your neighbors may not be. Therefore, please be considerate of others and keep noise levels to a non-nuisance minimum. County Ordinance mandates quiet hours to be from 11 P.M. to 8 A.M.